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Common Questions
Frequently Asked Questions
Quick answers to our most frequently asked questions
How do I reset my password?
You can reset your password by clicking on 'Forgot Password' on the login page. We'll send a reset link to your registered email address.
What payment methods do you accept?
We accept all major credit cards, mobile money (M-Pesa, MTN Mobile Money, etc.), and bank transfers for payments across Africa.
How can I update my profile information?
You can update your profile by logging into your account and navigating to the 'My Profile' section. All changes are saved automatically.
Is there a mobile app available?
Yes! Our mobile app is available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
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Support hours
Monday - Friday: 8:00 AM - 5:00 PM WAT
Saturday: 9:00 AM - 1:00 PM WAT