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Help &Support

Find answers to your questions or contact our support team for assistance.

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Support Channels

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Help Center

Browse our comprehensive knowledge base

Email Support

Get a response within 24 hours

Live Chat

Available Monday-Friday, 9am-5pm WAT

Phone Support

Call our regional support numbers

Common Questions

Frequently Asked Questions

Quick answers to our most frequently asked questions

How do I reset my password?

You can reset your password by clicking on 'Forgot Password' on the login page. We'll send a reset link to your registered email address.

Account

What payment methods do you accept?

We accept all major credit cards, mobile money (M-Pesa, MTN Mobile Money, etc.), and bank transfers for payments across Africa.

Payments

How can I update my profile information?

You can update your profile by logging into your account and navigating to the 'My Profile' section. All changes are saved automatically.

Account

Is there a mobile app available?

Yes! Our mobile app is available for both iOS and Android devices. You can download it from the App Store or Google Play Store.

General

Still need help?

Can't find what you're looking for? Send us a message and our support team will get back to you as soon as possible.

Support hours

Monday - Friday: 8:00 AM - 5:00 PM WAT
Saturday: 9:00 AM - 1:00 PM WAT